How To Get Help

Effective Date: May 13, 2025

Introduction
Individual & Family Support Network (IFSN) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, https://ifsn.org. By using this site, you agree to the terms of this policy.

Information We Collect:

We may collect the following personal information when you use our site:

• Name

• Email address

• Phone number

We also use Google Analytics to collect anonymous usage data (such as pages visited, device/browser type, and time on site.

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Use of Your Information:

We use the information you submit to:

• Connect you with one of our counselors, who will contact you to offer support

• Respond to direct inquiries or questions submitted via our contact form

• Improve our website through aggregated analytics data

• Process donations through our fundraising platform, BetterButter

Once your information is provided to a counselor, it is deleted from our internal system.

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Donations and GiveButter:

If you make a donation through our website, your information is processed securely through GiveButter, our fundraising and donor management platform. GiveButter may store your name, email, donation history, and contact details in accordance with their own policies.

You can view BetterButter’s privacy policy here:
 https://givebutter.com/privacy

To unsubscribe from communications sent via BetterButter, use their opt-out tool:https://help.givebutter.com/en/articles/5497894-how-unsubscribed-contacts-are-handled

Please note: IFSN does not collect or store your credit card or financial data directly.

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Analytics and Cookies:

Our website uses Google Analytics to monitor and improve our website. This tool collects non-identifiable data about how visitors interact with our content.

You can opt out of Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout

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Disclosure of Your Information:

We only share your personal information with:

• Internal staff or affiliated counselors, for the purpose of providing requested support

• BetterButter, when you make a donation

We do not sell, rent, or otherwise distribute your personal information to third parties.

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Security of Your Information:

We use administrative, technical, and physical safeguards to protect your personal data. While we strive to protect your information, no method of transmission or storage is completely secure.

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Policy for Children

Our services and website are not intended for children under the age of 13. We do not knowingly collect information from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly.

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Your Privacy Rights (California Residents)

If you are a California resident, you have the right to:

• Request a copy of the personal information we have collected about you

• Request deletion of your personal information

• Know how and why your data is used

To exercise any of these rights, please contact us at info@ifsn.org or call 707-546-7907.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, laws, or technologies. The most recent version will always be posted on this page.

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Contact Us

If you have any questions or concerns about this policy, please contact:

Individual & Family Support Network (IFSN)
Phone: 707-546-7907
Email: info@ifsn.org
Mailing Address: 2455 Bennett Valley Road, Suite C200
Santa Rosa, CA 95404